At Trimex, we value your satisfaction and aim to make shopping with us as simple as possible. If you need to cancel an order, please review the guidelines below:
 
Order Cancellation
You may cancel your order at any time before it has been dispatched from our warehouse.
Cancellation requests must be sent to us by email at Orders@trimexwholesale.com.
Once we receive your request, we will send you a confirmation email confirming the cancellation.
 
After Dispatch
If your order has already been shipped, it cannot be canceled.
In this case, you may refer to our Returns & Refund Policy for further options.
 
Refunds
Approved cancellations will be refunded to the original payment method.
Refunds will be processed within 7–14 business days of cancellation confirmation.
Please note that processing times may vary depending on your payment provider.
 
Exceptions
Certain products (e.g., clearance items, special orders, or customized goods) may not be eligible for cancellation. These exceptions will be clearly stated on the product page at the time of purchase.
 
Need Help?
If you have any questions or need assistance with canceling your order, please reach out to our support team through the Contact Us page on this website or email us at Orders@trimexwholesale.com